OUM CID Request System

Overview

As Project Coordinator, you are the central hub for all requests. Every new request is automatically assigned to the PC unit. You review, coordinate, and route requests to the appropriate units (LD, Editor, GD, etc.). You can see all tickets across all units.

1. How to Login

1. Go to:
   https://oumcidrequest.tetupai.com
2. Enter your email and password.
3. Click Login.

2. View All Requests

1. After login, you will be redirected to the ticket list.
2. You will see all tickets from all units (PC is a member of all units).
3. Click on any ticket to open it.

Ticket list — PC can see all tickets from all units

3. Review a New Request

When a faculty member submits a request, it is automatically:

• Assigned to Project Coordinator unit
• Task set to Faculty (default initial status)
• PC Team Lead auto-assigned via ToDo
• CID Request ID generated (e.g. CID-2026-00001)

Open the ticket and review the request details, course information, and Google Drive link.

4. Route Request to a Unit

After reviewing, route the request to the appropriate unit:

1. Open the ticket.
2. Change the Task field to the target stage (e.g. LD, Editor, GD).
3. Change the Unit field to the target unit (e.g. Learning Designer).
4. Click Save.

Ticket detail — Details tab with course info, fields, and CID Request ID

5. Assign to a Specific Agent

Optionally, assign the ticket to a specific person within the unit:

1. Open the ticket.
2. In the sidebar (right side), find Assign To.
3. Click and select the agent's name/email.
4. The agent must be a member of the ticket's current unit.

6. Task Activity Tab

Each ticket has a "Task Activity" tab showing all 20 task stages with status tracking:

As PC, you can:

• View the full log of all 20 stages
• See who is assigned and when
• Read comments added by agents at each stage
• Set stages to "Not Applicable" if not needed

Task Activity tab — 20 task stages with color-coded statuses (green = Assigned, grey = Done, yellow = Not Applicable)

7. Receive Completed Work from Agents

When an agent completes their task, they use the "Assignment Done" feature. This automatically:

• Routes the ticket back to Project Coordinator unit
• Sets Task to PC
• Creates a comment with [Assignment Done] prefix and the agent's notes
• Assigns the PC Team Lead via ToDo

You then review the work and route to the next unit.

8. Add Comments

1. Open the ticket.
2. Scroll to the bottom (Activity section).
3. Type your comment and click Send.

Comments are also synced to the Task Activity tab under the currently assigned task row.

9. Print a Ticket

1. Open the ticket.
2. Click the menu (⋮) at the top right.
3. Select Print.
4. Choose format: "HD Ticket with Task Log" for colored task log.
5. Print or save as PDF.

10. Task Activity Log Report

A comprehensive report that lists all task stages across all tickets in a flat, exportable table. Useful for tracking progress, monitoring workload, and generating reports.

1. Go to the report URL:
   https://oumcidrequest.tetupai.com/app/query-report/Task%20Activity%20Log%20Report
   Alternatively, from the ticket list page, System Managers can click the "Task Activity Log Report" button in the toolbar.
2. The report loads automatically with all data.
3. Use the column header filter boxes to narrow down results (e.g. filter Task Stage = "LD", or Faculty = "Faculty of Education").
4. Click the CID Request ID or Ticket ID to open that ticket directly.
5. To export, click the menu (⋮) → Export to download as Excel or CSV.

What the Report Shows

Each row = one task stage from a ticket's Task Activity Log, joined with ticket metadata. Only rows with status Assigned, Done, or Not Applicable are shown.

Alternate Row Coloring

Rows belonging to the same ticket share the same background color, alternating between white and light blue for each ticket group. This makes it easy to visually distinguish which rows belong to which ticket.

Task Activity Log Report — alternate row colors per ticket group, clickable CID Request ID

Access

UAT Checklist — Project Coordinator

• Login with PC account
• Can see all tickets from all units
• New request appears with Task = Faculty, Unit = Project Coordinator
• CID Request ID generated correctly
• PC Team Lead auto-assigned on new ticket
• Change Task (e.g. Faculty → LD) — Task Activity tab updates correctly
• Change Unit (e.g. PC → Learning Designer) — Team Lead auto-assigned
• Assign specific agent via sidebar — only unit members allowed
• Task Activity tab shows 20 rows with correct statuses and colors
• Can set task stage to "Not Applicable"
• Comments sync to Task Activity tab
• Receive ticket back from agent via Assignment Done
• [Assignment Done] comment visible in Activity and Task Activity tab
• Can print ticket with "HD Ticket with Task Log" format
• Can send email to requester via "New Email" button
• Task Activity Log Report loads at report URL
• Report shows alternate row colors per ticket group (white / light blue)
• CID Request ID and Ticket ID columns are clickable
• Column filters work (e.g. filter by Task Stage or Faculty)
• Can export report to Excel/CSV

Overview

As an agent (LD, Editor, GD, PD, Multimedia Programmer, Video Editor, Animator), you handle requests assigned to your unit. You can only see tickets assigned to your unit. When you complete your task, use the "Assignment Done" feature to route the ticket back to PC.

1. How to Login

1. Go to:
   https://oumcidrequest.tetupai.com
2. Enter your email and password.
3. Click Login.

2. View Your Unit's Requests

1. After login, you will be redirected to the ticket list.
2. You will see only tickets assigned to your unit.
3. Click on a ticket to open it.

3. Work on a Request

1. Open the ticket assigned to your unit.
2. Review the request details, course info, and Google Drive link.
3. Do your work (design, edit, review, etc.).
4. Add comments in the Activity section to document progress.

4. Complete Your Task — Assignment Done

When you have finished your work:

1. Open the ticket.
2. Click the "Assignment Done" tab.
3. Write your completion notes in the "Task Completion Notes" field.
   Example: "Content development completed for all 10 topics. Ready for editorial review."
4. Click Save.

Assignment Done tab — write your completion notes here, then click Save to route back to PC

5. Task Activity Tab

You can view the "Task Activity" tab to see the full history of the ticket's journey through all units. You can add comments in the Comments column for your assigned task row.

6. What You Can and Cannot Do

UAT Checklist — Agent

• Login with agent account
• Can only see tickets assigned to own unit
• Cannot see tickets from other units
• Can open and view ticket details
• Can add comments in Activity section
• Comments sync to Task Activity tab
• "Assignment Done" tab is visible
• Fill completion notes and save
• Green alert appears and auto-redirect to ticket list
• Ticket no longer visible (now with PC unit)
• [Assignment Done] comment created with notes
• Task Activity tab: own task = Done, PC = Assigned
• Cannot change Task Activity status column
• Cannot access system settings or configuration

Overview

All accounts use the same default password: Test@1234

Login at: https://oumcidrequest.tetupai.com

Real CID Staff Accounts

Test Accounts

Role Hierarchy

Team Lead Assignments